Privacy Policy
Effective Date: 01 September 2025
Mascot Pet Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our services or visit our website.
1. Information We Collect
We may collect the following information when you enquire about or use our services:
Personal details: Name, address, telephone number, and email address.
Pet information: Pet’s name, breed, age, health requirements, and behaviour details.
Service information: Dates, times, and details of the services you request.
Payment information: Record of payments made (e.g., cash, bank transfer, or direct debit). We do not collect or store card details.
2. How We Use Your Information
We use the information we collect to:
Provide and manage our pet services.
Communicate with you regarding appointments, updates, or emergencies.
Maintain accurate service and payment records.
Comply with legal and insurance requirements.
We will never sell or share your personal information with third parties for marketing purposes.
3. Information Storage & Security
Your information is stored securely in accordance with UK Data Protection laws (including the UK GDPR).
Access to your personal data is restricted to authorised personnel only.
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
4. Sharing of Information
We may share limited information with trusted third parties only where necessary, such as:
Veterinary practices in the event of an emergency.
Banks or payment providers to process direct transfers or direct debits.
Legal or regulatory authorities where required by law.
5. Data Retention
We will retain your information only for as long as necessary to provide our services and meet legal, tax, or insurance obligations.
Service and contact details will be kept for as long as you remain a customer, and securely deleted if you no longer use our services (unless required for legal reasons).
Payment records (e.g., invoices, receipts, or bank transfer records) will be retained for a minimum of six years in accordance with UK tax and accounting regulations.
6. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request corrections if any of your details are inaccurate.
Request deletion of your data (where legally permitted).
Withdraw consent for us to hold or process your information.
To exercise these rights, please contact us using the details below.
7. Cookies & Website Use
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings if you prefer, though this may affect website functionality.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact:
Mascot Pet Services
Email: jenna.jackson@mascotpetservices.uk
Phone: 07879490140